Returns & Refunds Policy
This policy is applicable to (USA) orders.
This policy is designed to ensure that you areclearly aware of our Returns & Refunds Policy and procedures.By ordering from this store youaccept the policies contained herein.
We have a 30-day return policy, which means that once you receive the item, you can return it unconditionally within 30 days if it is unused.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: 1595 Saint Nicholas Ave,New York, NY 10040, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected] .
Return policy for United States
Do you accept returns from these countries?
Yes, I accept returns
How many days do customers have to return a product?
Within 30 days after receiving the goods
How can customers return your products?
by mail
How will customers get the return label?
For defective products.
This happens when the product is incorrect, damaged by the carrier, or defective in another way.
Download/print
For customer remorse.
This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item.
Download/print
Select the product conditions that you allow for returns?
New
Includes unopened products in original packaging, as well as products that have never been used.
What is the restocking fee?
No restocking fee
How much will customers pay for return shipping?
For defective products.
This happens when the product is incorrect, damaged by the carrier, or defective in another way.
No cost
For customer remorse.
This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item.
No cost
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
WHAT IF THE PRODUCT I RECEIVED IS DEFECTIVE?
If your product is defective from a bruo.us shipment or in-store purchase, we will exchange or refund this product.
To return or exchange an order, please follow the steps below for an in-store purchase or bruo.us purchase.
Contact Email: [email protected]. After verification of the support and confirmation of the case, you will have two options: we will send you a new product or give you a 100% refund.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact us
Email: [email protected]
Phone number: +1 903-843-8535
Business Address: 1595 Saint Nicholas Ave,New York, NY 10040, United States